FREQUENTLY ASKED QUESTIONS
PRODUCT QUESTIONS
Q: What types of products does Condorr Clothing Shop specialize in?
A: We specialize in tactical and performance apparel including BDUs, combat uniforms, athletic wear, base layers, and mission-specific clothing for military personnel, law enforcement, first responders, and outdoor enthusiasts.
Q: Are your products suitable for civilian outdoor activities?
A: Absolutely. While our gear is designed to military specifications, many of our products like athletic pants, lifestyle shirts, and outdoor layers are perfect for civilian use in hiking, camping, and other outdoor activities.
Q: How do I choose the right size for tactical clothing?
A: We provide detailed sizing charts for each product category. For tactical gear, we recommend sizing up if you plan to wear additional layers underneath. When in doubt, our customer service team can provide mission-specific sizing advice.
ORDER & SHIPPING
Q: What shipping options are available?
A: We offer two deployment-ready shipping options:
Standard Operations Delivery: 10-15 days via DHL/FedEx ($12.95)
Free Reconnaissance Shipping: 15-25 days via EMS (free for orders over $50)
Standard Operations Delivery: 10-15 days via DHL/FedEx ($12.95)
Free Reconnaissance Shipping: 15-25 days via EMS (free for orders over $50)
Q: How long does order processing take?
A: All orders undergo a 48-hour readiness check. Processing typically takes 1-2 business days before dispatch. You’ll receive tracking details when your package moves to active deployment.
Q: Do you ship to my operational area?
A: We deploy worldwide to most locations, though some parts of Asia and remote regions may have delivery restrictions. Contact our command center if you need confirmation about your specific location.
PAYMENT & ACCOUNT
Q: What payment methods do you accept?
A: We accept all major tactical funding methods: Visa, MasterCard, JCB, and PayPal.
Q: Is my payment information secure?
A: Absolutely. We use encrypted payment processing to ensure your financial data remains secure, just as we would protect mission-critical information.
RETURNS & EXCHANGES
Q: What’s your return policy?
A: We offer a 15-day extraction window from delivery date for returns. Gear must be in original, unworn condition with tags attached. Our team will coordinate the retrieval mission and ensure proper compensation is arranged.
Q: How do I initiate a return?
A: Contact our command center at [email protected] with your order number and reason for return. We’ll provide extraction coordinates (return instructions) and a tracking number for your return package.
Q: What if my gear arrives damaged or defective?
A: We stand behind our products. If you receive damaged or defective gear, contact us immediately for a replacement or refund. We’ll arrange a rapid extraction of the faulty items.
CONTACT & SUPPORT
Q: How can I contact customer support?
A: Reach our command center at [email protected]. While we don’t currently offer phone support, we typically respond to emails within 24 hours (excluding weekends and holidays).
Q: Where is Condorr Clothing Shop based?
A: Our base of operations is located at 1812 Wiseman Street, Knoxville, TN 37902, US. However, our delivery network spans globally to support our tactical community worldwide.
At Condorr Clothing Shop, we don’t just deliver packages—we deploy mission essentials. Trust your gear logistics to professionals who understand the importance of every delivery.